Refund and Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to hygiene purposes, the following items will be non-refundable:

  • Gift cards
  • Loose Promade Fans

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a Credit Note will be sent to you in a form of a Gift Voucher that will allow you to easily re-purchase an alternative item on our website.

Late or missing refunds

If you haven’t received a refund yet, first check your email or spam inbox again.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lashlybeauty.com.au

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lashlybeauty.com.au and send your item to 5 Serenity St, Armstrong Creek, VIC 3217

 

Shipping returns

To return your product, you should mail your product to: 5 Serenity St, Armstrong Creek, VIC 3217.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@lashlybeauty.com.au for questions related to refunds and returns.